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Q1. Where is your Jackets Expert outlet?
Jackets Expert is an online shopping service which has a unlimited variety of trending costumes and jackets seen in popular movies or television series. We ship worldwide and our we are easily accessible through the worldwide web.
Q2. Why should you prefer Jackets Expert?
Jackets Expert should be your preference as we have the current fashion statements and we are the number one choice of every fashion lover. We are a trustworthy and reliable source, we help our clients in selecting new trends and provide them with the best quality and affordable prices. Our staff works day and night to provide you with the best quality and we are very efficient in the delivery of your order. Our services are available 24/7. We have expertise in costumes and jackets inspired by television series for both women and men, as well as movie dresses for men and women and the recent fashion vests and jackets for men and women.
Q3. Do you help in crafting the same design which I have?
Jackets Experts is here to solve all you fashion related problems. If you want to get an outfit made according to your design, you can send us the pattern with complete details and we will make the replica for you.
Q4. What is the payment procedure for the jackets?
SSL has been specifically selected by Jacket Experts for its valued customers. We accept payments from PayPal, Debit/Credit Card and Discover. However, we do not prefer cash or checks.
Q5. Is free shipping available for all countries?
The facility of free shipping is available to all clients throughout the world by Jackets Experts. However, according to the international law, we do not deliver our products to Israel and OFAC countries and any country in a state of war. Furthermore, we ship jackets to Brazil, Sweden, Virgin, Japan and Slovenia with extra shipping charges.
Q6. If I have selected a jacket and I am not satisfied with the size; what should I do?
Jackets Experts provides all the customer with a size chart for the opportunity of getting the perfect size. You are requested to read the detail of size chart and do the correct measurement of your body. You may email us your measurement at jacketsexpert.com and we will be ready to help you in any way regarding this. Our team will guide you properly step by step so you may not have any problem when it comes to size selection.
Q7. What is the procedure of returning the jackets if it is not according to my size?
As per our 30 days easy return policy after the date of delivery, you can exchange or return our products within 30 days. If this abided by you may also get a full refund within the prescribed time. However, we will not return or exchange the personalized or other customized products under any circumstances.
Q8. Generally how much time is required for a jacket to reach at the given address?
The manufacturing process of the jacket usually takes 10-12 working days and normally. 8-9 days are needed for designing, cutting, stitching, checking the finished product. After this 3 days are required for packing before we dispatch your order.
Q9. I am not satisfied with the given sizes; may I have custom fit jacket?
Yes, you can opt for a “Custom size”. You just have to select a size and scroll down at the product and order it. You will have to provide us with your sizing details in the comment box. After you have placed your order, please send us your correct body measurement at jacketsexpert.com. The measurements you send us should include height, weight, chest and waist.
Q10. How long will the process of a custom order take?
After receiving the detailed body measurements , it takes around 30 business days to ship your custom order.
Q11. Is there any limit for orders?
No, there is no limit on the number of orders you can place. You can either place an order for one jacket or multiple jackets.
Q12. Do you offer any discount if I order five or more coats or jackets?
Yes, a discount is available if you purchase at least 5 coats or jackets at the same time. You can get a maximum discount if you require large number of jackets such as 100 or 200 for an event. However, you must contact us at jacketsexpert.com before placing your order.
Q13. Do you have variety of color leathers?
Yes, we have an unlimited variety of colored leather outfits.
Q14.Which material does Jackets Experts use for lining?
We use high quality viscose, pure cotton or satin fabric inner lining.
Q15. How can I know when my order is dispatched?
When your product is dispatched from our warehouse the related shipping and delivery department will send you an email with all details about product and your contact.
Q16. In case of late delivery what should I do?
In case of late delivery, your tracking number keeps you up to date about the information of your placed order. If it becomes late contact us at jacketsexpert.com.
Q17. If I receive a defected product what should I do?
We ensure that all the products that we send out are of the best quality, but in case if you receive any defected order you must contact our customer service team and provide them with your order number, defected item’s name and number along with the details of the defect.
We will try our best to replace your item within 24 hours of your report.
Q18.Why was my payment not received; any solution?
Your payment may be dropped due to the following reasons:
- Wrong billing address and phone number:
Please ensure that the billing address provided have in your account must relate with your payment method.
- Credit/Debit Card Number:
Ensure that you credit card or debit card number are correct and updated.
- Credit Card limit reached:
Make sure to check your credit card limit before making payments. It is possible that we tried to charge but your daily or total credit card limit has been reached.
- PayPal account out of funds:
If you have chosen PayPal for payment, make sure the required funds are present in your PayPal account.
- Credit/Debit Card Expiration date:
Check the expiration date that is given on your credit card or debit card. If the card expires, update credit card or debit card before making the payments.
Q19. The customs and import charges will be apply on my package?
- Customs or import duties are charged once when the parcel reaches the destination country. These charges are mostly taken when you receive your order. (it is same for wholesale and retail customers)
- jacketsexpert.com is not concerned with these charges and therefore we do not have any knowledge about the customs and import charges. Please note that the customs policies and import duties charges may vary from place to place.
- Please contact your local customs office for any recent update of charges before placing an order. It will help you in managing your the expense.
Q20. What is the difference between genuine leather and faux leather?
Genuine leather refers to the material which is produced from the skin of an animal. The leather fibres may be glued together to form a sheet of material that looks like real leather. Faux leather is the blend of wax chemically treated fabric base with dye or polyurethane for color and texture. It is manmade leather and the cost is inexpensive. It is similar to real leather.
Q21. How can I know the status of my order during procedure?
We can send the Order ID if it is requested by you to the related department to know the current status of your order. You will be updated after 24 hours by the department about the status of your order.
Q22. When will I get tracking number?
You will receive the tracking number within 24 to 36 hours after we dispatch your order.